Yesterday, I took my kids to the local Lego Land - aside from the crowds of insane crowd and bus loads of camp kids I was given one of the best experiences ever, and it was delivered by a young girl! In a pack of anxious kids and parents feverishly building cars for jumping or the hour's challenge (my son won the spaceship challenge during the four o'clock hour) we found that many needed pieces were missing. Upon searching for wheels with two frustrated kids, I finally approached one of the employees for help. Now my expectations were low, I expected a shrug of shoulders and an apology. But I was surprised in a good way! She not only heard my issue but jumped on it immediately. She apologized and went to the store where she pulled new wheels from inventory. Not only one set, but six sets so both my kids and I would have some options! It blew me away! In a sea of folks, many of whom treated her less than stellar, she jumped up like it was nothing. I've been in the service game for years and I'm always impressed when people jump to action in unexpected ways. So don't be blind to new places to find inspiration in serving your clients! You never know when greatness may jump up and get you a set of tires!
What's impressed you?
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